AIIM Job Board
IT Automation Operator
Description
POSITION SUMMARY
The IT Automation Operator is a key player in delivering secure, high-volume print and digital communications for clients in industries such as banking, insurance and retail. This role is responsible for monitoring and maintaining enterprise automation systems used in file transfers, job scheduling, document generation and workflow orchestration. You will ensure the reliability of critical client-facing systems, support users, and troubleshoot integrated solutions spanning from data ingestion to final delivery of print and digital products to AIIM's clients.
Key Responsibilities
- Monitor scheduled jobs and automated workflows using iControlZone, custom automations and ActiveBatch, ensuring timely and accurate execution of print and digital document processes.
- Respond quickly to system alerts, job failures and error messages to minimize downtime and meet client SLA's
- Troubleshoot and resolve issues in file transfers and system integrations, including CompleteFTP, BitVise, GlobalScape, FileZilla and WinSCP.
- Support and configure secure file transfer operations across SFTP and HTTPS protocols in compliance-heavy environments.
- Provide Tier 1 and Tier 2 technical support for external and internal users of automation systems, user portals, and document delivery platforms.
- Collaborate with operations, customer service and development teams to ensure the smooth delivery of mission-critical documents including statements, policies, regulator notifications and marketing materials.
- Integrate and troubleshoot data flows between systems such as AIIM's PCMS ERP, 2Ship, XMPie, OMS, Quadient Inspire, Adobe Acrobate, MailJet to support automated output processes.
- Administer user accounts and permissions for automation platforms, portals and transfer tools.
- Document recurring issues, fixes, system configurations and runbooks in accordance with AIIM's change management practices.
- Participate in deployment and configuration of new automations, providing end-to-end testing and validation of their effectiveness and compliance with client requirements and AIIM's data management policies.
Technical Environment
This role operates in a complex IT ecosystem designed for high-security and high-volume document production:
- Automation Platform: iControlZone, Custom Automations, ActiveBatch
- File Transfer Systems: CompleteFTP, BitVise, GlobalScape, FileZilla, WinSCP
- Operating Systems: Windows Server 2016 and later, M365
- Databases: Microsoft SQL Server (T-SQL proficiency preferred)
- Document Composition Tools: Quadient Inspire, Adobe Acrobat
- Print Providers: Ricoh, Xerox
- Shipping / Logistics Integration: 2Ship
- Protocols: SFTP, HTTPS
- Scripting/Automation: PowerShell (preferred)
- Languages/Frameworks: C# .NET Framework / Core
Qualifications
Education & Experience
- Associate's or Bachelor's Degree in Computer Science Information Technology or related discipline
- Minimum 3 years of experience in IT operations, automation, or document workflow support
- Prior experience working with clients in banking, insurance or retail strongly preferred
Skills & Competencies
- Strong problem-solving skills and attention to detail
- Comfortable working in a 24/7 production support environment with tight SLA's
- Excellent communication skills for client-facing support and cross-functional collaboration
- Demonstrated experience with automation, enterprise file transfers and job scheduling systems
Work Conditions
- May require evening, weekend or on-call support to ensure round-the-clock system reliability
- Role may be hybrid or on-site depending on client needs and internal operations